# Grievance redressal

> How students, applicants, faculty and staff can raise a grievance, and who resolves it.

Source: https://mabs.ac.in/grievance-redressal/  
Publisher: Maharaja Agrasen Business School  
Last updated: 21 October 2026

MABS resolves grievances under the AICTE regulations. Applicants and students can raise a grievance about admissions, fees, academics, facilities or conduct; faculty and staff can raise service matters and other concerns.

## How to raise a grievance

1. Write to the Chairperson at [director@mabs.ac.in](mailto:director@mabs.ac.in), giving your name, programme or department, and the details of the grievance.
2. The committee acknowledges your grievance and responds within the time set by the regulations.
3. If you are not satisfied, you can appeal to AICTE through its online grievance portal.

## Student Grievance Redressal Committee (SGRC)

Constituted under the AICTE Regulations, 2019 (F. No. 1-101/PGRC/AICTE/Regulation/2019 dated 7 November 2019). It handles academic grievances and personal issues of students on campus and in the hostel.

| Name | Designation | Appointed as |
| --- | --- | --- |
| Prof. (Dr.) Ravi Kumar Gupta | Director | Chairperson |
| Gp Capt Sanjeev Dargar | Associate Professor | Faculty member |
| Prof. (Dr.) Vandana Sharma | Associate Professor | Faculty member |
| Dr. Geeta Kapur | Assistant Professor | Faculty member |
| Ms. Mahima Mehra | Student, PGDM | Special invitee |

## Grievance Redressal Committee for faculty and staff (GRC)

Formed under the AICTE (Redressal of Grievance of Faculty/Staff Member) Regulations, 2021, to give faculty and staff a fair, impartial and consistent way to resolve grievances, including service matters, within the institution. The regulations prevail in case of any conflict.

| Name | Role | Contact |
| --- | --- | --- |
| Prof. (Dr.) Ravi Kumar Gupta, Director | Chairperson | [director@mabs.ac.in](mailto:director@mabs.ac.in)  
[+91 93556 29130](tel:+919355629130) |
| Mr. Surender Garg | Internal member | [surender.garg@mabs.ac.in](mailto:surender.garg@mabs.ac.in)  
[+91 70119 94944](tel:+917011994944) |
| Dr. Vinay Kumar Saini, HOD, MAIT | External member | Through the Chairperson |
| Nominee of the State Directorate of Technical Education | Nominee | Through the Chairperson |

## What the committees aim for

- Every concern is resolved in a fair, impartial and consistent way.
- Grievances are handled quickly and in full confidence.
- Both the person raising the grievance and the respondent are heard and treated equally.
- Good relationships are kept among students, and between students, faculty and staff.